F.A.Q.

Frequently Asked Questions (FAQs) - FMKicksPH Sneakers and Apparel

1. How can I place an order on FMKicksPH?
• To place an order, simply browse our website, choose your desired items, and add them to your cart. Proceed to checkout, fill in the necessary details, and confirm your order.
2. What payment methods do you accept?
• We accept various payment methods, including credit/debit cards, online banking, and e-wallets. You can find the complete list at the checkout page.
3. Is it safe to shop on FMKicksPH?
• Absolutely! We prioritize the security of your information. Our website is equipped with the latest security measures to ensure a safe and protected shopping experience.
4. Can I modify or cancel my order after placing it?
• Unfortunately, once an order is confirmed, modifications or cancellations are not possible. Please review your order carefully before completing the purchase.
5. How do I track my order?
• After your order is dispatched, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.
6. What is your return policy?
• Our return policy allows returns within 14 days of receiving your order. The items must be in unused condition with all tags attached. Refer to our Returns & Exchanges page for detailed instructions.
7. Do you ship internationally?
• Currently, our focus is on the domestic market in the Philippines. Rest assured, we have plans to expand beyond borders in the future.
8. How can I contact customer support?
• For any inquiries or assistance, you can reach our customer support team at fmkicksph@gmail.com. We aim to respond to your queries promptly.
9. Do you offer discounts for bulk purchases?
• Yes, we have special pricing and discounts for bulk orders. Contact our sales team at fmkicksph@gmail.com for more information.
10. Are all your products authentic?
• Absolutely! We take pride in offering only authentic products. Each item is sourced directly from reputable brands and distributors.

Feel free to reach out to our customer support for any additional questions or assistance. Happy shopping with FMKicksPH!